Refund & Shipping Policy
Save and except as provided hereunder, this website www.kurinjy.com or “Cossen Industries Private Limited” does not accept returns after the order is successfully placed and payment is made by the buyer. Buyers are requested to place the order only if they agree with the Terms of Kurinjy policies.
We will accept the exchange of the sold products through the website www.kurinjy.com, subject to the terms and conditions mentioned below:
Exchange requests will be considered only in the cases where the product(s) received by the buyer are damaged during transit or expired. Only such cases will be considered for exchange thereafter.
Buyer must inform www.kurinjy.com OR “Cossen Industries Private Limited” of his/her intention to exchange the products via email at [help@kurinjy.com] within 48 hours of receipt of the products at his/her shipping address so that we can process your application for returns. To facilitate the return process, photo proof is required so it is easier for us to process the application for return.
To be eligible for a return, the product must be unopened, unused, and in the same condition in which it was received by the buyer.
Such damaged goods should be sent to “Cossen Industries Private Limited” only after written email consent from Cossen Industries Private Limited is received by the buyer to send back the product. Return shipment fees will be borne by Cossen Industries Private Limited.
All replacements will be made after the returned shipment of the product is received by “Cossen Industries Private Limited”.
Return & Exchange Policy
Cancellation & Refund Policy
Cancellation:
Save and except as provided hereunder, You cannot cancel the order and demand a refund once the order is successfully placed and processed by the payment gateway. Refund requests will only be considered in the following cases:
If the shipping location is not serviced by our partner courier companies.
If the buyer does not receive the ordered products within 30 days of placing the order.
No refund requests will be considered for damaged products. Damaged products will be exchanged as per our exchange policy.
Refund:
From the date of written confirmation of refund to the customer, the amount will be refunded within the next 7-10 business days.
The amount will be refunded in the customer's original mode of payment.
Note: Sale/ Discounted items (if applicable) -
Only regular-priced items may be refunded. Unfortunately, items on sale/ discount cannot be refunded or exchanged.
No Returns will be considered if a customer wants to return the product for the reason that he/she doesn't like it after delivery of the product or feels the product doesn't match his or her expectations. No refunds will be given in the following cases:
Incorrect or insufficient address mentioned by the customer.
Non- availability of recipient at the mentioned address and/or premises.
Refusal to accept products.
Delivered at the place/to the person specifically mentioned by the customer other than the customer himself.
Force majeure event.
In case the product has undergone any tampering by the customer.
All emails in this regard are to be sent to [help@kurinjy.com]
Shipping Policy
Our shipping costs vary based on your order weight:
- For weights up to 500g, we charge a flat rate of Rs. 54
- For weights between 500g to 1kg, we charge a flat rate of Rs. 89
- For weights above 1kg, we charge shipping based on Actuals. (Please note, in this case, you will be charged Rs. 120 shipping during checkout. Before your item(s) is dispatched, you will be sent a separate payment link in case the actual delivery charges exceed Rs. 120. These additional charges will be on actual amount.
Domestic orders are shipped through registered domestic courier companies. Orders are shipped within 3 working days or as per the delivery date agreed at the time of order confirmation and delivery of the shipment is subject to the Courier Company.
Cossen Industries Private Limited is not liable for any delay in delivery by the courier company and only guarantees to hand over the consignment to the courier company within 3 business days from the date of the order and payment or as per the delivery date agreed at the time of order confirmation.
Customers will receive emails for all order-related queries timely.
Please allow 5-7 business days for your order to arrive.
We primarily ship through our channel partner Ecom Express Limited and Delhivery. Our coverage areas are limited to the areas covered by our channel partners..